Question 1

How is VacayVerify different from a home inspection?

Accepted Answer

Home inspections are professional services performed by licensed inspectors. They assess the condition of property systems (electrical, HVAC, plumbing, roof, structure) and provide professional opinions about repairs and conditions. We don't do that. VacayVerify is a visual documentation and verification service. We walk your property, document what we see, verify the visit happened, and note things that look worth your attention — but we don't make professional condition assessments, diagnose problems, or recommend repairs. We document; you decide.

Question 2

What's included in each visit?

Accepted Answer

Comprehensive video walkthrough (20-45 minutes depending on tier), reference photos, written observation notes, full upload to your owner dashboard within 48 hours. Each visit follows the same systematic process so you can compare across visits over time.

Question 3

How long does each visit take?

Accepted Answer

Typically 45-90 minutes on-site, depending on your property size and tier. Standard Watch visits average 45-60 minutes. Coastal Protection visits average 60-90 minutes. We're not rushing through — but we're not lingering either.

Question 4

Do you go inside every room?

Accepted Answer

Yes. Every accessible room, plus closets, garages, and outdoor spaces. We don't access attics, crawlspaces, or roof spaces. We don't open electrical panels or test mechanical systems. But every space you can walk into during a normal home tour, we document.

Question 5

What happens if you notice a problem during a visit?

Accepted Answer

We document what we see in the photos, video, and observation notes. You'll see exactly what we saw, and you can decide what (if anything) needs to happen. We don't make repair recommendations or call vendors on your behalf — that's your decision and your property manager's responsibility.

Question 6

What if there's an emergency at my property?

Accepted Answer

If we observe something during a visit that looks urgent (active water leak, broken window, signs of forced entry), we contact you immediately by phone. For Coastal Protection subscribers, we also contact your designated emergency contacts.

Question 7

Can you call my property manager when you find something?

Accepted Answer

For Coastal Protection subscribers with multi-stakeholder dashboards, your property manager has access to your reports automatically. They see what we see, when we see it. For Standard subscribers, you decide what to share.

Question 8

What's included in Storm Protocol?

Accepted Answer

Storm Protocol activates when a named storm is forecast to affect your property area. We perform a pre-storm visit 24-72 hours before the storm to secure outdoor items and document current property conditions. After the storm passes, we return within 48-72 hours (weather and access permitting) to document any damage. Photo and video evidence is in your dashboard within hours.

Question 9

Is Storm Protocol included in all tiers?

Accepted Answer

Storm Protocol is included for all Coastal Protection subscribers. Standard customers can add it for $299/year.

Question 10

How many storm visits are included?

Accepted Answer

Unlimited during the named storm season (typically June through November). Whether there are zero named storms or six, your coverage is the same.

Question 11

How am I billed — annual upfront or quarterly?

Accepted Answer

Both options available. Annual subscriptions can be paid in full upfront or split into four quarterly payments charged before each visit. Monthly subscriptions are charged monthly. You'll have full clarity about billing before each charge.

Question 12

What if I have multiple properties?

Accepted Answer

We serve multi-property owners regularly. Each property is a separate subscription. We can offer discounted rates for 3+ properties — contact us directly for multi-property pricing.

Question 13

Can I upgrade or downgrade my tier?

Accepted Answer

Yes, anytime. Changes take effect at the start of your next billing period.

Question 14

Is there a setup fee?

Accepted Answer

No. The price you see is the price you pay.

Question 15

What's your refund policy?

Accepted Answer

30-day satisfaction guarantee on your first visit. After that, prorated refunds available anytime for unused service quarters.

Question 16

Why not just have my property manager do this?

Accepted Answer

Property managers do important work, but there's an inherent positioning where they're inspecting their own performance. We're independent. We have no relationship with your property manager. We see what's there, not what they choose to share.

Question 17

Why not just use a home inspector?

Accepted Answer

Home inspectors are professionals who provide condition assessments. They're excellent for pre-purchase evaluations or specific concerns. But they're not designed for ongoing oversight, they don't provide modern dashboard access, and they don't offer recurring documentation that builds a property condition timeline.

Question 18

Are you licensed home inspectors?

Accepted Answer

No. We are a property watch and documentation service, not a home inspection company. Florida home inspector licensure is required for professionals who provide condition assessments and professional opinions about property systems. We deliberately operate outside that scope — we document and verify what we observe, but we don't make professional condition determinations. This is a deliberate choice that allows us to provide ongoing documentation services without the regulatory overhead that doesn't match our model. If you need professional inspection services for purposes like pre-purchase evaluation or insurance disputes, we recommend contacting a Florida-licensed home inspector.

Question 19

How do you access my property?

Accepted Answer

During signup, you'll provide access information — codes, key locations, alarm details. We treat this information with the highest security. Only assigned team members access your property information.

Question 20

Do I need to be home for the visit?

Accepted Answer

No. Visits happen during scheduled windows when you authorize access. You don't need to be present.

Question 21

What if my property is occupied during a scheduled visit?

Accepted Answer

We reschedule. We don't enter occupied properties without explicit owner authorization.

Question 22

How far in advance do I need to schedule?

Accepted Answer

First visit happens within 2 weeks of signup. Subsequent quarterly visits are scheduled in advance based on your preferences.

Question 23

Will you integrate with my Airbnb or Vrbo listing?

Accepted Answer

Calendar integration is on our Phase 2 roadmap. For now, we coordinate visit scheduling directly with you or your property manager.

Straight answers to common questions

Are you licensed home inspectors?

About the service

What if you find something?

Storm Protocol

Pricing and billing

How we differ

Service logistics

Still have questions?

Straight answers to common questions

Are you licensed home inspectors?

About the service

I.How is VacayVerify different from a home inspection?

II.What's included in each visit?

III.How long does each visit take?

IV.Do you go inside every room?

What if you find something?

I.What happens if you notice a problem during a visit?

II.What if there's an emergency at my property?

III.Can you call my property manager when you find something?

Storm Protocol

I.What's included in Storm Protocol?

II.Is Storm Protocol included in all tiers?

III.How many storm visits are included?

Pricing and billing

I.How am I billed — annual upfront or quarterly?

II.What if I have multiple properties?

III.Can I upgrade or downgrade my tier?

IV.Is there a setup fee?

V.What's your refund policy?

How we differ

I.Why not just have my property manager do this?

II.Why not just use a home inspector?

Service logistics

I.How do you access my property?

II.Do I need to be home for the visit?

III.What if my property is occupied during a scheduled visit?

IV.How far in advance do I need to schedule?

V.Will you integrate with my Airbnb or Vrbo listing?

Still have questions?