Terms of Service

By accessing or using vacayverify.com (the “Site”), the VacayVerify owner portal (the “Portal”), or by purchasing the documentation service described below (the “Service”), you agree to be bound by these Terms of Service (“Terms”) and by our Privacy Policy and Disclaimer. If you do not agree, please do not use the Site, the Portal, or the Service. References to “we,” “us,” and “our” mean Siteline Digital LLC doing business as VacayVerify.

VacayVerify provides property documentation and verification services for vacation-rental owners. Visits include a walkthrough of the property, comprehensive video and photographic capture, and written observation notes of things observed that you may want to look at yourself or have evaluated by a licensed professional. We deliver that record to you through the Portal.

The Service is currently offered in our launch geography: Pensacola Beach to 30A, Florida. We do not provide the Service outside this area at this time.

We currently offer three Service tiers — Standard Watch, Coastal Protection, and One-Time Walkthrough — with the cadence and inclusions described on the pricing page. In the event of conflict between marketing copy on the Site and the order document you sign for a specific engagement, the order document controls.

The Service is limited to visual documentation and verification as described in Section 2. The full plain-language and statutory framing of what we do — and what we are not licensed to do under Florida Statute § 468.8311(1) (Florida Home Inspection Services Act, Fla. Stat. ch. 468, pt. XV) — appears on our disclaimer, which is incorporated into these Terms by reference. Please read it before engaging us. If your situation calls for the kind of professional evaluation described on the Disclaimer (for example, in connection with a real estate transaction, an insurance claim, or a code-compliance question), please engage an appropriately licensed Florida professional for that purpose.

To use the Site, the Portal, or the Service, you must:

• Be at least 18 years of age;
• Be a legal resident of the United States, or if outside the United States, voluntarily authorize the cross-border transfer of your information described in the Privacy Policy;
• Own the property to be documented, or have lawful authority to authorize entry by a property watch service on the owner's behalf.

By submitting our get-started form or signing an order, you represent that each of the above is true and that the information you provide is accurate.

If you receive Portal credentials, you are responsible for safeguarding them and for all activity conducted under your account. You agree to:

• Not share Portal credentials with any third party except as you explicitly choose (for example, a co-owner, family member, or trusted advisor you authorize to view the record);
• Notify us promptly at hello@vacayverify.com if you suspect unauthorized access to your account;
• Use only credentials we have issued to you and not to attempt to access, probe, or use any other customer's Portal account.

We may suspend Portal access if we observe activity that we reasonably believe indicates compromised credentials, and we will work with you to restore access once verified.

To deliver the Service, we need a way to enter the property — typically by lockbox code, smart-lock code, keypad, or coordinated key handoff. By engaging us, you authorize Siteline Digital LLC and the team member assigned to your property to access the property on the scheduled cadence and to take photographs and video for the purpose of producing the documentation deliverable.

You are responsible for providing accurate access information and keeping it current. We will keep access credentials confidential, limit them to the team member assigned to your property, and store them consistently with the security commitments in our Privacy Policy. If a code or credential is lost or compromised, please tell us promptly so we can rotate it.

Personnel. Property visits are currently performed by the founders of Siteline Digital LLC themselves. As we add team members, all will be vetted in a manner consistent with industry practice for property-watch services, bound by written confidentiality obligations to us, and identifiable to you on request. We do not subcontract visits to third-party property managers, cleaners, or other vendors without your written consent.

Fees. Current pricing for each tier is shown on the pricing page. Subscription tiers are billed annually in advance for the chosen visit cadence; the One-Time Walkthrough is billed at the time of booking. Payment is collected via Stripe-hosted invoicing during the initial launch period.

No setup fee. We do not charge a setup fee to begin the Service.

30-day satisfaction guarantee. If you are not satisfied with the Service within thirty (30) days of your first paid visit, contact us and you may choose between (a) a full refund of the annual fee paid for the subscription tier, less the prorated cost of any visits already completed, or (b) a continued engagement on adjusted terms agreeable to both of us. For the One-Time Walkthrough tier, the 30-day guarantee means a full refund of the fee paid if you contact us within 30 days of the visit and are not satisfied with the deliverable.

Cancel anytime. You may cancel a subscription at any time. There are no cancellation fees and no long-term contracts. When you cancel, we will prorate and refund the unused subscription quarters that have been paid for but not yet delivered. The current quarter is non-refundable once visits in that quarter have begun.

Price changes. We may change pricing for future renewal terms with reasonable notice. Pricing for your current paid term will not change mid-term.

You agree to use the Site, the Portal, and the Service only for lawful purposes and not to:

• Submit false, misleading, or fraudulent information through the get-started form, the Portal, or any other channel;
• Misrepresent your ownership of, or authority over, any property for which you engage the Service;
• Interfere with, disrupt, or compromise the security of the Site, the Portal, or any related service;
• Use automated systems (bots, scrapers, harvesters) to access the Site or the Portal without our prior written permission;
• Probe, scan, or test the vulnerability of any system or network we operate;
• Attempt to gain access to any account, server, or data we operate other than your own;
• Use the Service to document any property unlawfully (for example, without owner authorization or in violation of a court order);
• Use the Service to record or document third parties without lawful authority to do so;
• Use the Site, the Portal, or the Service to publish, distribute, or store any content that is unlawful, defamatory, harassing, threatening, obscene, infringing of intellectual property rights, or otherwise objectionable;
• Use the Site, the Portal, or the Service in violation of any applicable law or regulation.

We may suspend or terminate your access for any actual or suspected violation of this Section 8.

The Site, the Portal, and all related software, design, copy, photography, illustrations, and code are the property of Siteline Digital LLC or its licensors and are protected by United States and international copyright, trademark, and other intellectual-property laws. You may not reproduce, distribute, modify, or create derivative works from any content on the Site or the Portal without our express written permission, except that you may print or save a copy of these Terms, the Privacy Policy, the Disclaimer, and the documentation deliverable for your own property for your records.

The documentation deliverable for your own property (video, photo, and observation notes for visits to your property) is treated as described in the Customer Service Agreement. In summary: you own it as it relates to your own property and may use it for personal, insurance, real estate, family, and similar non-commercial purposes; we retain a copy for our records and for service-quality and dispute-defense purposes.

“VacayVerify” and the VacayVerify wordmark are trademarks of Siteline Digital LLC.

We respect the intellectual property rights of others and ask the same of our users. If you believe content accessible on or through the Site or the Portal infringes your copyright, please send a notice that includes the elements required by 17 U.S.C. § 512(c)(3):

1. A physical or electronic signature of a person authorized to act on behalf of the copyright owner;
2. Identification of the copyrighted work claimed to have been infringed;
3. Identification of the material claimed to be infringing, with sufficient detail to permit us to locate it;
4. Your name, address, telephone number, and email address;
5. A statement that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
6. A statement, made under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or authorized to act on the owner's behalf.

Send notices to:

DMCA Designated Agent
Siteline Digital LLC
Email: hello@vacayverify.com (subject line: “DMCA”)
(Postal address available by email reply on request.)

We will respond to properly submitted notices in accordance with the DMCA and may remove or disable access to allegedly infringing content. We may terminate the accounts of users who are determined to be repeat infringers.

If you believe content on the Site, the Portal, or in any documentation deliverable should be removed for reasons other than copyright (for example, a privacy concern, an inaccuracy about you, or content posted without your authorization), email hello@vacayverify.com with the subject line “Content Removal” and include:

• Identification of the content (URL, section, or other locator);
• The reason removal is requested, with enough detail to permit us to investigate;
• Your name and contact information.

We will respond to good-faith requests within a reasonable time (typically within fifteen (15) business days). We may decline requests that appear pretextual, that conflict with other users' rights, or that ask us to delete records we are required by law or by these Terms to retain.

The Site and the Portal are provided on an “as is” and “as available” basis. To the maximum extent permitted by applicable law, Siteline Digital LLC disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement, with respect to the Site, the Portal, and the content presented on them.

The Service is provided with the level of skill and care described in these Terms and the Customer Service Agreement and is subject to the scope and limits set out on our disclaimer. We make no representation that the documentation captures every condition that exists at your property.

To the maximum extent permitted by law, Siteline Digital LLC and its officers, members, employees, and agents shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages — including without limitation loss of rental income, loss of profits, loss of use, or loss of data — arising out of or related to your use of the Site, the Portal, or the Service, even if we have been advised of the possibility of such damages.

Our total cumulative liability arising out of or related to the Service shall not exceed the greater of (a) the amount you actually paid Siteline Digital LLC for the Service in the twelve (12) months preceding the event giving rise to the claim, or (b) Five Thousand U.S. Dollars (US $5,000).

Florida savings clause. Nothing in these Terms limits any liability that cannot be limited or excluded under the Florida Deceptive and Unfair Trade Practices Act (Fla. Stat. § 501.201 et seq.) or other applicable Florida law, or limits liability for gross negligence, willful misconduct, or fraud. If any portion of this Section 13 is held unenforceable, the remainder continues in full force and effect.

You agree to indemnify and hold harmless Siteline Digital LLCand its officers, members, employees, and agents from any third-party claim, demand, loss, or expense (including reasonable attorneys' fees) arising out of: (a) information you submitted that turns out to be inaccurate or unauthorized; (b) your breach of these Terms; (c) your violation of any applicable law in connection with your use of the Site, the Portal, or the Service; or (d) any pre-existing condition of a property you engaged us to document that you did not disclose to us. This obligation does not apply to claims caused by our own gross negligence or willful misconduct.

You may stop using the Site or the Portal at any time and may cancel a paid subscription as described in Section 7. We may suspend or terminate your access to the Site, the Portal, or the Service if you materially breach these Terms, if your access is being used in a manner that creates security or legal risk for us or other users, or if we are required to do so by law. We will refund prepaid fees for visits not yet delivered if the suspension or termination is for our convenience rather than for cause.

Termination does not affect obligations that by their nature are intended to survive — including the disclaimers, limitations of liability, indemnification, intellectual-property, governing-law, and dispute-resolution provisions of these Terms.

We may update these Terms from time to time. When we make a materialchange, we will update the “Last updated” date at the bottom of this document and provide additional notice at least thirty (30) days in advance — for example, by email to customers, by a notice on the Site, or by a banner in the Portal — before the new Terms take effect for active customers. Your continued use of the Site, the Portal, or the Service after the updated Terms take effect indicates your acceptance of them. If you do not accept a material change, your remedy is to cancel under Section 7.

These Terms are governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict-of-laws principles. The exclusive venue for any dispute arising out of or relating to these Terms or your use of the Site, the Portal, or the Service is the state or federal courts located in Escambia County, Florida (or, where applicable, any other Florida county in which Siteline Digital LLC maintains a principal place of business at the time the dispute arises), and each party submits to the personal jurisdiction of those courts.

Pre-litigation notice. Before filing any judicial action, the party with a complaint will send written notice describing the complaint to the other party (to hello@vacayverify.com if to us). The parties will then attempt in good faith to resolve the dispute by direct discussion for thirty (30) days. If the dispute is not resolved within that period, either party may proceed with the remedies otherwise available under these Terms.

No class actions. To the maximum extent permitted by law, you and Siteline Digital LLC each agree that any dispute will be resolved on an individual basis and not as a plaintiff or class member in any purported class, collective, or representative proceeding.

If any provision of these Terms is held to be invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary so that the remainder of these Terms continues in full force and effect.

These Terms, together with our Privacy Policy, our Disclaimer, and any Customer Service Agreement or order document you sign for a specific engagement, constitute the entire agreement between you and Siteline Digital LLC with respect to the Site, the Portal, and the Service, and supersede any prior understandings on the same subject. In the event of conflict, a signed Customer Service Agreement controls over these Terms, and these Terms control over marketing copy on the Site.

Questions about these Terms?

• Email: hello@vacayverify.com (please put “Terms” in the subject line) or call (850) 684-0365
• Postal mail: Email first; we will provide our current mailing address by reply.